Web
Fall 2017
A customer service and complaint registration platform (with an incorporated chatbot) that opens on scanning unique QR code of the product
ScanBuddy is a smart web application with a smart chat-bot that fetches the information and history of the product directly from the database, thus providing a personalized and more satisfying experience to the user, while solving his problems during customer support. Thus, apart from reducing the need of manpower by replacing customer executives, it also provides a more efficient and faster solution to our problems.
I developed a chatbot in NodeJS which could communicate with the customers as well as access the database, so that user history can be fetched and a complaint can be registered by the chatbot itself. Then, I made a webpage to show the product and owner information based on the QR code scanned. For this, I also created an appropriate database to ensure smooth working of the platform. Lastly, I combined the chatbot on the same webpage, for a better user experience.
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Complaint Registration Bot
Customer Service Bot
Scanbuddy Web and Database